Technical support

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For an optimal answer, send a message to the eedomus team using this assistant:

Please select a support domain:    


Devices / Z-Wave / Issue during initial inclusion :

The inclusion can not be achieved or the device is not detected

Please check first:
- battery level (even for brand new device)
- distance during inclusion process
- check the inclusion sequence (how many clicks, where)




If it doesn't allow you to solve thie issue, you send a message to eedomus team. To send a request to eedomus support team,
pleaseplease connect to your account first

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